Quality engineer

Photoneo as an agile technological start-up is constantly improving their products. Quality engineer manages and oversees quick and successful repair of claimed customers’ devices and updates all necessary information in our ERP system. He/she prepares price calculation of non/post-warranty cases and communicates very closely with our support. He/she should together with Assembly, R&D, L1-L3 support identify the root cause and define corrective actions to improve the quality of our devices and processes.

Core responsibilities

• Oversees and coordinates repair of claimed devices by the assembly team. Monitor speed of repair and intervene if targets are not going to be met
• Creation of service reports, estimated repair price and communication with L1-L3 support
• Analysis of claimed devices (incoming inspection, reproducing claim of customer, analyzing and escalate to higher technical support if necessary)
• Statistics and categorisation of root causes
• Targeted analysis of problem points and monitoring/reporting effectiveness of implemented corrective measures
• Cooperation with Quality Assurance Specialist, Manager of Production and COO
• Incoming check of components from suppliers in case of quality alert
• Establishing effective communication channels with suppliers and managing the seamless process of addressing any issues with faulty parts

Required Knowledge, Skills, and Abilities

• English B2
• Time management skills: The ability to prioritize tasks and manage time effectively
• Desire to work in a young and fast environment/company
• Precision, analytical thinking, ability/willingness to learn
• Effective communication skills
• Attention to detail
• Technical background or education is a big plus
• Good knowledge of Google suite (or Microsoft Office)
• Position is ideal for someone who worked as Quality Assurance in production company and can understand the customer needs

Education and Experience

• Secondary education or University education
• Technical background
• Experience with SAP B1, Jira, Odoo or similar (ERP) system is an advantage
• Experience with Excel / Google sheets in advanced level (knowledge of data processing) is an advantage

Benefits

We care about you from the very first day of working in Photoneo, s.r.o.: Daily breakfast and afternoon snacks, Available parking for everyone, English lessons, Soft Skills & Hard Skills trainings, Massages, Private Terrace with swings and view, Multisport card, Support of participation in sporting events and Photoneo sport merch, Sports teams and yoga on the terrace and workout in the office, Dressing rooms and Showers, Discounts for employees and others…

Your benefits after one year of working in Photoneo:

You can choose one benefit from the MAIN package, where you`ll find:

• Year-round public transport ID ticket
• Recreation allowance
• Year-round health care in Procare
• Training, conference or other educational activity which is not a typical part of compulsory rides to the position, but related to the performance of the profession
• Opportunity to make your work environment more comfortable (whether it’s a new desk, chair, or headphones)
• 3. pillar Special benefit for Jubilants (after 5yrs)

Your work-time balance is important for us:

• Sick days when you’re not feeling well
• Flexible working time with core time 10:00 – 15:00
• Attendance based on trust and responsibility, we do not “clock in and out”
• Possibility of switching a public holiday from the middle of the week to another day (for example to Friday or Monday) after agreement with manager, considering business reasons
• 2 extra days of holiday as plus after the death of a close relative/partner (in that month)
• 2 extra days of holiday as plus after marriage/ registered partnership (abroad) (in that month before/after)

Financial bonuses:

• Generous referral program
• Newborn/wedding bonus
• Annual bonus may be up to or exceeding 13th salary