Device for RMA

Welcome! You can raise a Photoneo Support request from the options provided.

Information contained in this form is intended for claim processing by Photoneo. Please send the product together with supplied cables and power adapters and in its original casing. If the product is not sent in the originally provided casing, all damages will be considered caused by the customer and will be charged for the repair. Additional costs for new packaging will be added to the final repair invoice.

Shipping address:
For all locations except United states
Photoneo s.r.o.
Plynárenská 6
821 09 Bratislava
Contact person: Photoneo Logistics
Phone +421 948 766 466

For customers outside of the European Union:
Please provide the following information on the commercial invoice:
HS code - 9031 49 90
Country of origin - Slovakia
Incoterms - DAP
*For further information, please contact

Claim Information

Ticket number related to your issue (ie PS-9856). The support ticket number is obligatory for opening a RMA ticket.
If you need to add more SN, please separate them by comma. If you don't know the SN, please type "NA".

Shipping details for claim return

Special requirements

Do you require any of the following
Let us know if we should prepare following documents

Special requirements

If you have any special requirements, you can let us know here
If you have an internal reference number for your claim, you can put it here

Please note that communication regarding the claim will continue in the original ticket/email thread.